Privacy Policy – Fetch & Farm

Effective from: September 2025

At Fetch & Farm, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information about you and your dog when you use our services or visit our website.

1. Information we collect

We may collect the following information from you:

• Your name, address, phone number, and email address

• Emergency contact details

• Veterinary contact details and vaccination records for your dog

• Information about your dog’s behaviour, health, and care needs

• Payment and billing information (processed securely through our payment provider)

• Any communications with us, such as emails or messages

2. How we use your information

We use your information to:

• Provide our services (daycare, farm stays, pack walks, and related activities)

• Communicate with you about bookings, schedules, and updates

• Ensure the health, safety, and wellbeing of your dog while in our care

• Meet our legal and regulatory obligations

• Improve our services and website

3. Sharing your information

We do not sell your personal information. We may share information only with:

• Veterinary professionals in the event of an emergency

• Service providers who help us run our business (such as payment processors, booking platforms, or website hosts)

• Government or regulatory authorities if required by law

4. Storage and security

We take reasonable steps to keep your personal information safe from loss, unauthorised access, or misuse. Information may be stored electronically on secure systems or physically in locked files.

5. Your rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access the personal information we hold about you

• Request correction of your information if it is wrong or out of date

• Ask us to stop contacting you for marketing purposes

If you would like to exercise these rights, please contact us at fetchandfarm@gmail.com.

6. Retention

We only keep your personal information for as long as it is needed to provide our services, meet legal requirements, or resolve disputes.

7. Cookies and website use

Our website may use cookies or tracking tools to improve your browsing experience. You can disable cookies in your browser settings if you prefer.

8. Contact us

If you have any questions or concerns about your privacy, please contact us:

Kate Rowe and Rachael Griffin t/a Fetch & Farm Co NZ
Email: fetchandfarm@gmail.com
Phone: 021 257 3837

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at www.privacy.org.nz.